Shipping & returns
Most orders will ship within 1 business day of being placed via USPS, UPS, or FedEx.
We only ship to addresses within the Continental U.S. and only accept United States Dollars for payment.
In Store Pickup
Pickup orders may take up to 1 business day to process. Some items may require additional processing time. We will contact you via email or phone call when your order is ready for pickup. If you need an item ready the same day, please call the store during normal business hours and we will accommodate to the best of our abilities.
Items that are not picked up within 30 days will be subject to a 10% restocking fee and returned to our inventory.
Online Returns & Cancellations
The Pathfinder of West Virginia makes every effort to ensure you are happy with your purchase. We accept returns on new and unused items with all original packaging within 30 days from date of online purchase or 14 days for in store purchase. All returns must be approved by The Pathfinder of West Virginia before being shipped back. You, the customer, will be required to pay any shipping costs to send the product back to The Pathfinder of West Virginia. If you do not cancel your order before it is shipped you are responsible for any shipping and handling charges. If you refuse shipment you will be responsible for shipping charges both to you and back to The Pathfinder of West Virginia. If a gift certificate or card, voucher, coupon or payment mechanism other than a credit or debit card was used to pay the original price, or if the purchase was part of a special offer or sale, we may give you a merchandise credit. After we have received your valid return, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a non-transferable gift certificate or gift card, a credit to the payment card used to pay for the product, a check, or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
Please contact Customer Support for information on returning an item.